CRM System Development
Custom solutions for customer relationship management
Over 16 years of experience in creating CRM systems for businesses of any scale
Professional CRM Development & Implementation
We create custom CRM systems that perfectly match your company's business processes and help increase sales.
Our approach combines deep understanding of business tasks with technical expertise, enabling us to create effective customer relationship management tools.
๐ฏ Each CRM system is developed considering your business specifics and processes
CRM with Artificial Intelligence
We make your CRM more effective with AI tools that automate routine tasks and provide smart recommendations.
AI Assistant for Managers
Automatic hints for next steps in deals
Predictive Analytics
Predicting deal closure probability and customer churn
Smart Communications
AI generation of personalized emails and messages
Analytics for All Company Departments
Our CRM systems provide detailed analytics for various departments, including procurement, enabling data-driven business decisions.
AI for Procurement Department
Special modules for analyzing and optimizing product procurement processes
- Demand forecasting based on historical data and seasonality
- Automatic order generation when minimum stock levels are reached
- Supplier analysis by price, quality, and delivery terms
- Inventory optimization and storage cost reduction
- Price monitoring and automatic purchase recommendations
Cross-functional Analytics
Unified data system for all company departments
- Sales department: funnels, conversion, manager KPIs
- Marketing: campaign ROI, channel effectiveness
- Finance: cash flow forecasting, profitability analysis
- Production: capacity planning
- Supply: supply chain optimization
Key CRM System Capabilities
Customer Management
Centralized customer database, interaction history, segmentation
Sales Management
Sales funnel, deal stages, planning and performance control
Marketing & Communications
Email campaigns, SMS notifications, automated communication scenarios
Analytics & Reporting
Manager KPIs, funnel conversion, channel effectiveness analysis
Process Automation
Automatic tasks, reminders, trigger actions
Integrations
Telephony, email, messengers, 1C and other system integrations
Artificial Intelligence in Your CRM
Smart Recommendations
AI suggests optimal actions for each deal
Sales Forecasting
Accurate revenue prediction based on ML models
Procurement Automation
AI analyzes demand and automates ordering processes
Voice Assistants
Voice control and data input in CRM
Development & Implementation Process
Analysis & Design
Deep study of business processes, identifying needs and setting goals
- Analysis of current sales processes
- Definition of key metrics
- System architecture design
- Creation of technical specifications
Development & Testing
System creation with stage-by-stage quality control and customer involvement
- Iterative development
- Regular demonstrations
- Testing with real data
- Employee training
Successful CRM Implementations
CRM for Retail Chain
Developed system for managing customer base of store chain with 1C integration.
- Unified customer database for 50+ stores
- Loyalty program and personalized offers
- Automation of email and SMS campaigns
- Integration with warehouse management system
CRM for B2B Company
Created system for managing corporate sales with complex sales funnel.
- Multi-stage sales funnel
- Integration with corporate telephony
- KPI system for sales department
- Automatic task creation for deals
Ready to Automate Your Sales?
We'll develop an AI-powered CRM system that will increase efficiency of all your company departments
Discuss Project
Get Started with
Zapscript
Why Choose Us
Expert Consulting
Deep spare parts market expertise. We help boost sales through proven business solutions and industry insights.
Complete Independence
Full code and data ownership. Open-source technologies protect you from vendor lock-in and enable seamless growth.
Comprehensive Promotion
Modern customer acquisition channels including Web3. Strategies that increase visibility and drive conversions.